Scope of This Policy
This Policy applies to visitors, students, parents, teachers, contractors, and administrators who interact with SILLR websites, applications, APIs, live classes, and support systems.
Where local law grants additional rights or protections, those rights apply alongside this Policy.
Data We Collect
We collect account data, profile information, learning preferences, bookings, messages, live classroom events, payment references, device data, and support communications.
We may also process identity verification records, safeguarding reports, moderation evidence, payout details, and teacher qualification documents.
- Basic profile details such as name, email address, role, country, timezone, and avatar.
- Educational and booking data such as goals, availability, messages, session notes, and class participation events.
- Compliance and trust data such as teacher verification submissions, reports, dispute records, risk signals, and audit logs.
How We Use Data
We use data to operate the marketplace, provide classes, personalize discovery, process payments, enforce safety rules, and comply with legal obligations.
We also use limited operational data for fraud prevention, abuse detection, quality monitoring, service analytics, and reliability improvements.
Legal Bases and Global Compliance
Depending on your jurisdiction, our legal bases may include contract performance, legitimate interests, consent, legal obligation, or vital interests.
We maintain consent records for core policy acceptance, cookies, and other optional processing where required.
How We Share Data
We share data only where necessary with verified teachers, parents, payment processors, infrastructure vendors, identity verification tools, support providers, and competent authorities.
We do not sell personal data in the ordinary course of business.
Security and Retention
We apply role-based access controls, secure storage, audit logging, restricted document access, and operational monitoring to protect personal data.
Retention periods vary depending on legal, safeguarding, tax, dispute, accounting, and fraud-prevention obligations.
Your Privacy Rights
Subject to local law, you may request access, correction, deletion, export, restriction, or objection in relation to your data.
Some requests may be limited where data must be retained for compliance, abuse prevention, child protection, or dispute resolution.